This unit concentrates on the practical aspects of residential letting that you may encounter in your day to day work. We will begin with an overview of agency services and market appraisals. Next, we will consider the agent’s obligations towards landlords, tenants and applicants, plus how to deal with offers and references. There are also specific sections on housing benefit tenants, and the implications of the disability discrimination legislation. The unit closes with a look at the preparation of tenancy agreements and other information that should be given to tenants and landlords when tenancies begin.
Throughout this, unit reference will be made to the impact of the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) on the interaction between agents and their customers.